Job Description

What You'll Do:

As a Centre Manager / Assistant Centre Manager, you play a key leadership role in driving the operational excellence, team performance and commercial success of the centre. You will oversee daily operations, lead and support both front-line and teaching teams, ensure compliance with Standard Operating Procedures, and deliver a high-quality customer experience for students and parents. You are also responsible for supporting enrolment growth, managing administrative and financial processes, and maintaining a safe, welcoming and well-managed learning environment.

 

Key Responsibilities

Operational Support:

• Conduct weekly meeting to facilitate clear communications and directions to the Customer Relations Associate.
• Ensure adherence to Standards Operations Procedure.
• Ensure the smooth execution of administrative and logistical tasks.

 

Team Management:

• Provide inspirational leadership, maintain high staff morale and reduce staff turnover rate by fostering a positive and productive work place.
• Create a meritocratic work environment that rewards good performers and manage disciplinary issues firmly and fairly.

 

Centre Management:

• Drive students’ enrolments and reduce withdrawal numbers.
• Follow up on withdrawals and trial conversions closely with the customers.
• Ensure that the centre is clean and facilities are well-maintained.

 

Customer Service Excellence:

• Oversee customer service initiatives, ensuring exceptional service delivery.
• Manage and resolve escalated inquiries and concerns.
• Create a warm and professional customer service experience.
• Establish rapport and build relationships with both prospective and existing customers.

 

Financial Responsibilities:

• Timely submission of financial reports.
• Submit part-timer Customer Relations Associate and cleaner’s timesheet to HR.

 

Teacher Support:

• Source relief teacher when required.
• Co-ordinate and arrange reschedule of classes with the teachers.
• Conduct teacher orientation to ensure that they are familiar with the centre’s equipment.
• Ensure that teachers adhere to the Standards Operations Procedure.
• Timely submission of teacher’s payroll report to HQ.
• Any other ad-hoc projects or assignments which might be assigned from time to time.

 

About You:

• Bachelor's degree in Business Administration, Education or a related field is preferred. (Diploma holders with relevant experience and a strong track record may be considered.)
• At least 4 years of relevant supervisory or leadership experience.
• Proven ability to lead, motivate and manage a team effectively.
• Strong leadership, interpersonal, problem-solving and communication skills.
• Ability to handle operational matters, customer issues and staff matters with professionalism and sound judgement.
• Possess a proactive, responsible and service-oriented mindset.
• Meticulous and organised in handling administrative, operational and reporting tasks.
• Able to work independently as well as collaboratively within a team.
• Proficient in basic productivity tools, including MS Word and Excel.
• Able to perform well in a fast-paced and customer-focused education environment.

 

To start the ball rolling, please submit your resume via the “Apply Now” option. Thank you for your submission. If you are shortlisted, you will most definitely be hearing from us soon!

Working Experience & Education Qualifications

Education Qualification

• Diploma

Company Profile