Job Description

What You'll Do:

As a Customer Relations Associate, you play a key role in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.

 

Key Responsibilities

Customer Service:

• Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner.
• Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction.
• Create a warm and high quality customer service experience.
• Establish rapport and build good relationships with the customers.
• Work closely with other departments to meet customer needs and enhance service quality.
• Training will be provided to acquire knowledge of the programmes, services and operation process.

 

Administration:

• Keep detailed and accurate records of customer interactions, transactions, and documentation.
• Process monthly fee payments into the system.
• Provide support to teachers.
• Ensure the safety and well-being of all students at the Centre.
• Ensure smooth operation at centre daily.

• Any other ad-hoc projects or assignments which might be assigned from time to time.

About You:

• Able to work 4 weekdays (1.15pm - 9.45pm), and 1 weekend (8.15am - 6.45pm).
• GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any field.
• At least 1 year of relevant customer service working experience.
• Proficient in MS Office (Word and Excel).
• Strong customer-focused personality and min-set.
• Pleasant, cheerful and professional disposition.
• Excellent interpersonal and communication skills.
• Organised and meticulous in handling administrative and transactional tasks.
• Able to work independently and as part of a team in a fast-paced environment.

 

To start the ball rolling, please submit your resume via the “Apply Now” option. Thank you for your submission. If you are shortlisted, you will most definitely be hearing from us soon!

 

Working Experience & Education Qualifications

Education Qualification

• Diploma

Company Profile