Job Description
Job Summary:
As a Customer Relations Associate, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.
Key Responsibilities
Customer Service:
- Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner.
- Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction.
- Create a warm and high quality customer service experience.
- Establish rapport and build good relationships with the customers.
- Work closely with other departments to meet customer needs and enhance service quality.
- Training will be provided to acquire knowledge of the programmes, services and operation process.
Administration:
- Keep detailed and accurate records of customer interactions, transactions, and documentation.
- Process monthly fee payments into the system.
- Provide support to teachers.
- Ensure the safety and well-being of all students at the Centre.
- Ensure smooth operation at centre daily.
- Any other ad-hoc projects or assignments which might be assigned from time to time.
Requirements & Skills:
- Be able to work 4 weekdays (1.15pm - 9.45pm), and 1 weekend (8.15am - 6.45pm)
- GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any field
- Proficient in MS Office (Word and Excel)
- Strong customer-focused personality and mind-set
- Pleasant and cheerful disposition
- Excellent interpersonal communication skills
Experience:
- At least 1 year of customer service-related working experience
To start the ball rolling, please submit your resume via the “Apply Now” option. Thank you for your submission. If you are shortlisted, you will most definitely be hearing from us soon!
Working Experience & Education Qualifications
Education Qualification
Company Profile
Founded in 2002, Mind Stretcher is the market-leading Tuition & Enrichment chain in Singapore, with 26 centres islandwide and an annual enrolment of 24,000 courses. As Educators with a Difference, we seek to inspire & stretch the potential of all students, regardless of their individual ability. We welcome like-minded talents who care deeply about nurturing & educating our future generation.
BE INSPIRED & INSPIRE OTHERS.
Join US!